In the event of downtime or technical issues, we prioritize resolving the problem swiftly. Our team diagnoses the cause, implements appropriate solutions, and rigorously tests to ensure your website is restored to optimal functionality as quickly as possible.
What are theme and plugin updates?
Theme and plugin updates are crucial for maintaining your website’s functionality, security, and performance. By regularly updating them, you ensure your site remains up-to-date with the latest features and security enhancements, providing a seamless user experience.
What are backups, and why do I need to backup my site?
Backups are essential snapshots of your website’s data and files, serving as a safety net in case of errors or security issues. They allow you to restore your website to a previous working state, preventing data loss and minimizing downtime. We store backups securely for 90 days.
What if I need more than 1 hour of monthly content updates?
If your requested changes exceed the allocated 1 hour, we’ll inform you before proceeding with additional work. Any content updates beyond the included 1 hour will be charged at our hourly rate. We aim to communicate transparently about any additional charges upfront. As a reference, our hourly rate is $100.
What’s included in content updates?
Content updates typically involve tasks such as editing website copy, adding or removing media, updating product descriptions, publishing blog posts, or updating contact information. However, they do not cover tasks like graphic design work, blog writing, article writing, adding features or custom development, which may require separate discussions and billing.
Do the content update hours roll over?
No, the included hours of content updates do not roll over or accrue if unused within the calendar month. It’s designed to provide you with a monthly allocation of dedicated time for content updates.
When will content updates be completed once I send them?
We aim to complete most changes as quickly as possible, typically within the same business day. However, depending on the complexity of the updates or our current workload, it may take up to 3-4 business days to implement the changes. If you have time-sensitive updates, please let us know in advance, and we’ll prioritize them accordingly.
What if my website wasn’t built with WordPress?
While our maintenance plan primarily focuses on supporting WordPress websites, we understand that not all sites are built on that platform. We can still provide support and maintenance services for websites built on other platforms. Simply reach out to us with details about your website, and we’ll discuss available options for managing and maintaining it.
Do you only provide management for websites you made?
No, we offer website management services for a wide range of websites, regardless of whether we built them or not. Whether your website was developed by us or elsewhere, we’re here to provide comprehensive support to ensure it runs smoothly.